Some unreasonable patients can let me forget about "Good Customer Service". That guy kept insisting I should supply him a "prescription medicine" cos the doctor has given him before... hello, the dr has prescribed to u before doesn't mean u've a prescription now by showing me the invoice last time... I must admit I'm not a good example of customer service.
I think there should be some public education about the 3 categories of drugs:
1. General Sales List e.g. Panadol
2. Pharmacy sale e.g. Clarinase
3. Prescription meds --> and it's really "only supplied with a valid prescription", not suka suka bring invoice let me see...
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