Feedback to Jetstar

Hi,

My flight was previously delayed for 20 hours and a few people from our flight had complained to Jetstar regarding this issue and they mentioned in an email that Jetstar will contact the passengers who were listed in the attached list for the redemption of $50 Jetstar voucher.

As I did not receive any phone call, I tried to contact Jetstar Singapore customer service at 8006161977. The line was on hold for at least 15 minutes. I tried a second time on another day and decided to be more patient. I waited for at least 10 minutes.

The operator did not know what was the whole issue about and when I initiated to offer the Case ID, he said it wasn't necessary. However, he did not know the whole case and proceeded to tell me that I would receive an email in 4 working days. The email address I provided was chia.hui.shan@gmail.com.

It was more than 4 days now, in fact, it is probably more than 2 weeks since I called. I did NOT receive any email from Jetstar.

A few points I wish to highlight to the management of Jetstar:

1. Poor service recovery. Flight had been delayed for almost 1 day. One of your staff mentioned that Jetstar will contact the passengers who are listed in the attached list for the redemption of $50 Jetstar voucher. There was NO news.

2. Jetstar customer service line was put on hold for too long, more than 15 minutes. This long wait will further aggravate an already-angry customer.

3. Telephone operator did not bother to check the issue, even upon customer's offer to provide the case ID number. He simply pushed it to an email response which he did not follow up with.

4. Lastly, email response was not delivered as promised.

You may or may not reply. I'm not really interested in the voucher redemption anymore. These are honest feedback from me, who is a customer also dealing with customer service.

Vietnam 28 Jul - 2 (or 3) Aug 2010

Vietnam trip with Felix, Cheryl, LC

More pictures uploaded on FB!

Notre Dame Cathedral

Crazy House (famous for its architecture)

Crazy House

Railway Station

Datanla Falls
Trekked at some mountain and looking at some lake.. (paiseh forgot name)

The guide's demonstration on how the Vietcongs go into the Cuchi Tunnel. Impressive military strategy which confused the US army!


Pls pass me ur pics. I din take alot...

Doctors...

should not prescribed without knowing the max dose and what to monitor.

Prescribing is not like minimaniminimo....

grrr..

Treegrove@Woodlands

will be our new house in 2014 (or hopefully it is completed earlier than that)

Blk 886C #02-553 --> above the Child Care Centre haha (that is the 2nd last unit)

quite a good deal. Premium flat and we paid additional $1890 for the 5 internal doors.

EEErie

I was at the nursing home. The meeting room which I used to do work was occupied by a social worker and the treatment room air-con was down.

The nurse showed me a "private room" and told me I could use it.

Me: Oh that's where those richer patients stay, single bed room.

Nurse: Ya you can use it, she just died.

*goose bumps* Although I knew I didn't have to be worried, I was feeling a little spooky... haha.

Byebye 姑妈

谢谢你给予我们的疼爱与关心。

你的家人都会照顾自己，你也不须牵挂。

安息吧。

Tioman 25 - 27 Jun 2010

Resort was shabby and alot of unnecessary waiting time. But expectations had to be lowered, and we grab the opportunity to just relax during waiting time and take fun pictures which we normally wouldn't take. Coupled with great company, the trip was good :)
First attempt to snorkel. Love the fishes and how they swim past me when bread was near haha. Coral was very fascinating too :) and a fish bit me, thinking i'm a piece of bread... -_-

Invested in a "Sarong" too!!! and tasted great food (organic veggies and fresh seafood) YUM!

More photos up on FB :)